Protecting your online reputation.
We’re here to help you succeed.
Whether you have a negative online reputation that needs to be repaired, a positive rating that needs to be maintained, or a nonexistent presence that needs to be created, our team is here to help you succeed. By utilizing our reputation management services, you will gain a custom review strategy that aligns with your business, boosts and maintains your ratings, strengthens customer retention, and captures and converts more leads.
More effort means better results.
Our reputation management program includes the right balance of software automation and strategic guidance. We offer clients peace of mind through providing daily monitoring of all critical review sites, on-demand account support and timely tactical executions.
For only $425/month, you get:
- Daily review monitoring of (1) Google My Business page, (5) additional review platforms of your choice, and any social media channels
- Personal coordination with client to craft all negative review responses
- Automated replies to positive reviews
- Quarterly email campaigns to encourage customer reviews
- Daily monitoring and replying to Chat messages for (1) Google My Business page
- Regular profile updates such as hour of operation, seasonal sales, etc
*Discount options available based on number of business locations
*6 month commitment required
Design your plan your way with our add-ons.
Profile Optimization
With Profile Optimization, we’ll handle everything from writing a compelling business description, verifying and updating your hours of service, utilizing the Q&A portion to help you gain new leads, uploading imagery and videos to showcase your product and/or service, as well as reporting any spam reviews that get left on your profile—because online reputation is everything.
Insights
Our insight software allows us to dig beneath reviews, ratings, and survey scores to discover what’s working, and what’s not. With this per location add-on, we monitor sentiment levels of customer feedback that lets us find the root cause of a problem, and then we work together to determine how to fix it.
*3 month commitment required
Referrals
83% of consumers trust referrals from people they know. Create or capitalize on already established referral and loyalty programs with monthly custom referral campaigns. With this per location add-on, we will send referral requests after a customer gives a good rating. Customers can refer through email with a referral code or post a general referral on any social media platform.
*3 month commitment required
Messaging
Messaging allows us to contact your customers, from potential leads to long-time customers, all in one spot! From texting patient appointment reminders to announcing new services, this per location add-on allows us to keep your customers up-to-date and foster customer loyalty.
*3 month commitment required
Email Campaign
The more reviews you have online, the more credible your business looks to potential customers. This add-on includes the creation, distribution, and management of (1) email campaign to initiate more customer reviews.
*3 month commitment required